Description of “Plansify” service

“Plansify” offers site users (“members”) an opportunity to connect with and learn from other travelers/those with specific knowledge about certain travel activities and/or destinations (“travel advisors”). Our site also offers travel advisors a method of providing direct, personal and genuine travel advice, in order to assist travelers, or potential travelers, to achieve their travel goals, while earning fair compensation for their time and the advice they provide.

Users of the site may search the database of travel advisors and then request either a “Question session” (allows the member to submit up to 3 questions via form) or “Call session” (gives a member the chance to speak with a travel advisor via Skype for up to 1 hour) with any travel advisor they please, based upon their own needs and the travel advisor’s area(s) of expertise. Members will be charged for each session based upon the travel advisor’s stated session rates as indicated in their profile. Each advisor will have two different session rates: (a) “Question session” rate and (b) “Call session” rate.

Payment is made by the member for a session once the travel advisor either submits their answers for a “Question session” or confirms a date and time for a “Call session”. Once the payment for a session has been processed, the travel advisor shall then earn 80% of the total amount paid, with 20% of the total amount being collected by us in order to continue operating this site. While these figures may change at any time, and only after all parties involved have been notified of such changes, it shall always be our intention to create a situation, and financial structure, that maximizes the benefit for members, travel advisors and the owners of “Plansify”.

Site Users (“Members”)

By signing up as a member you agree to the following terms:
(a) the information you provide in your profile is accurate and will be updated to always reflect your current details
(b) you will use this website and its services for the purposes set forth in these terms and conditions
(c) you are not an organization, business or company and that the individual in your profile must always be the same individual and may not change at any time
(c) you adhere to the Code of Conduct (LINK) as stated on our Code of Conduct page
(d) prior to requesting a session, you agree to enter your valid credit card details and to be charged the full amount of the session once the travel advisor either answers your questions (for a “Question session”) or confirms a date/time (for a “Call session”)
(e) you understand that the advice you receive, whether through a “Question session” or “Call session”, does not represent the thoughts, ideas and/or views of Plansify and that Plansify is not responsible or liable for any advice you receive from a travel advisor or any situation that occurs as a result of such advice

Travel Advisors

By signing up as a Travel Advisor, you agree to the following terms:
(a) the information you provide in your profile is accurate and reflects your true knowledge about the travel categories and/or destinations you list as being within your area(s) of expertise, while ensuring that this information is constantly updated according to reflect your current knowledge at all times
(b) your participation in this site is the result of your desire to offer genuine, personal travel assistance to those in need of such assistance, while receiving fair compensation for your time, knowledge and expertise
(c) you adhere to the Code of Conduct (LINK) as stated on our Code of Conduct page
(d) you are not an organization, business or company and that the individual in your profile must always be the same individual and may not change at any time
(e) you understand that your earnings will be held in our accounts until you reach a $50 threshold, which indicates that you have earned at least $50 over the course of the last calendar month or a combination of previous calendar months; once you reach the $50 threshold, you will be paid the total balance in your “Plansify” account on the next payment date, which is the 3rd of every month; if you do not reach the $50 threshold, the amount you have earned will carry over to the next month and will continue to do so until you reach the $50 threshold
(f) you will be paid via PayPal or bank transfer and understand that any fees associated with such a transfer or payment to your personal or business accounts, fees charged by either our banking institutions or yours, will be paid by you upon receipt of your payment
(f) if a member requests a refund from “Plansify” due to your real, or perceived, inability or unwillingness to offer a reasonably expected level of assistance during a session, “Plansify” will review each case individually; upon conclusion of our investigation, if a refund is deemed appropriate, your payment for that particular session will be withheld and canceled

Your registration obligations

In consideration of your use of “Plansify”, you represent that you are of legal age to form a binding contract. You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the “Plansify” registration form, whether as a member or travel advisor and (b) maintain and promptly update the information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or “Plansify” has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, “Plansify” has the right to suspend or terminate your account and refuse any and all current or future use of our services (or any portion thereof).

Member account, password and security

Upon registration, whether as a member or travel advisor, you are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify “Plansify” of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. “Plansify” cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

Member conduct

You understand that all information, data, text, photographs, graphics, messages, tags, or other materials (“Content”), whether posted in your profile or in site-based communication with other users and/or travel advisors, are the sole responsibility of the person from whom such Content originated. This means that you, and not “Plansify”, are entirely responsible for all Content that you upload, post, transmit or otherwise make available via our site. “Plansify” does not control the Content posted via members and travel advisors, whether in their profiles or in site-based communications originating from users and travel advisors, and, as such, does not guarantee the accuracy, integrity or quality of such Content. Under no circumstances will “Plansify” be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via “Plansify”, our site members and travel advisors.

You agree to not use the “Plansify” site to:
a. upload, post, email, transmit, or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable;
b. harm minors in any way;
c. impersonate any person or entity, including, but not limited to, a “Plansify” employee or owner, a travel advisor or a member or otherwise misrepresent your affiliation with a person or entity;
g. upload, post, email, transmit, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.
h. upload, post, email, transmit, or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; i. interfere with or disrupt the “Plansify” services or servers or networks connected to the “Plansify” services, or disobey any requirements, procedures, policies or regulations of networks connected to the “Plansify” services.
j. intentionally or unintentionally violate any applicable local, state, national or international law;
l. “stalk” or otherwise harass another; and/or
m. collect or store personal data about other users in connection with the prohibited conduct and activities set forth in paragraphs a through the above.

You acknowledge that “Plansify” may or may not pre-screen content, including member and travel advisor profiles, but that “Plansify” and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, or remove any content that is available via the “Plansify” services. Without limiting the foregoing, “Plansify” and its designees shall have the right to remove any content, including complete profiles, that violates the Term of Service or is otherwise objectionable. You agree that you must evaluate, and bear all risks associated with the use of our services, including the sessions between you and a travel advisor or you and a member, including any reliance on the accuracy, completeness, or usefulness of such Content.

You acknowledge, consent and agree that “Plansify” may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce the Terms of service; (iii) respond to claims that any Content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property or personal safety of “Plansify”, its users and the public.

Privacy

We do take your privacy seriously and will always respect your interest in knowing exactly how information about you and your usage of “Plansify” will be used and shared.

This policy covers how “Plansify” treats personal information that “Plansify” collects and receives, including information related to your past use of “Plansify” products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

This policy does not apply to the practices of companies that “Plansify” does not own or control or to people that “Plansify” does not employ or manage.

“Plansify” collects information about your usage of our site, about communications between you and other members and/or travel advisors, about sessions requested with travel advisors, sessions accepted, denied and completed and financial transactions conducted as a result of completed sessions.

“Plansify” automatically receives and records information from your computer and browser, including your IP address, “Plansify” cookie information, software and hardware attributes, and the page you request.

“Plansify” uses information for the following general purposes: to customize the content you see, fulfill your requests for products and services, improve our services, contact you if you signed up for newsletters, conduct research, and provide anonymous reporting for internal and external clients.

“Plansify” does not rent, sell, or share personal information about you with any other people or companies.

We reserve the right to send you certain communications relating to the “Plansify” service, such as important service announcements, administrative messages and other important updates, without offering you the opportunity to opt out of receiving them. However, this will happen rarely since we know at “Plansify” that spam and advertisement is bothersome.

No commercial reuse of “Plansify” services

You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion or use of, or access to, the “Plansify” services or web page (including Content, advertisements, Software and your “Plansify” username and password).

Trademark information

You agree that all of “Plansify” trademarks, trade names and service marks are trademarks and the property of “Plansify”. Without “Plansify” prior permission, you agree not to display or use in any manner the “Plansify” Marks.

General practices regarding use and storage

You acknowledge that “Plansify” may establish general practices and limits concerning use of the “Plansify” services. You agree that “Plansify” has no responsibility or liability for the deletion or failure to store any messages and other communications or other content maintained or transmitted by the “Plansify” services, as well as communications between you, members and travel advisors. You acknowledge that “Plansify” reserves the right to close accounts that are inactive for an extended period of time or, for travel advisors, that are unable to achieve a certain level of positive feedback from the members that choose to communicate with you.

You further acknowledge that “Plansify” reserves the right to modify these general practices and limits from time to time.

“Plansify”’s proprietary rights

You acknowledge and agree that the “Plansify” services and any necessary software used in connection with the “Plansify” services (“Software”) contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that Content contained in advertisements or information presented to you through the “Plansify” services or by advertisers is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly permitted by applicable law or as authorized by “Plansify” or the applicable licensor (such as an advertiser), you agree not to modify, rent, lease, loan, sell, distribute, transmit, broadcast, publicly perform or create derivative works based on the “Plansify” services, such content or the Software, in whole or in part.

Payment

Payments for sessions are calculated based upon a travel advisor’s indicated session rates on their profile page. A member must enter their valid credit card details before submitting their questions (for a “Question session”) or before requesting a Skype call (for a “Call session”). For a “Question session”, the member will then be charged once the travel advisor submits their answers (or a minimum of one answer) to the member’s question(s). For a “Call session”, the member will be charged once the travel advisor confirms a specific date and time for the Skype call to be held. If you are charged for your “Call session” and for some reason, the session does not take place, you must email our support team and upon confirmation that the session did not occur, we will refund your charges.

If the credit card details are not entered or payment method is declined prior to the start of an session, the session will be canceled.

Refund policy

For any issues related with any session, including a request for a refund based upon a travel advisor’s inability or unwillingness to assist you, or for another reasonable reason, please contact the “Plansify” support team at: “[email protected]”. We will review each case individually in order to determine if a refund will be issued or if there is another suitable alternative to resolving the issue.

Termination

You agree that “Plansify” may, without prior notice, immediately terminate, limit your access to or suspend your “Plansify” account and access to the “Plansify” services. Cause for such termination, limitation of access or suspension shall include, but not be limited to, (a) breaches or violations of the terms of service or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) discontinuance or material modification to the “Plansify” services (or any part thereof), (d) unexpected technical or security issues or problems, (e) extended periods of inactivity, (f) engagement by you in fraudulent or illegal activities, (g) in the case of travel advisors, repeatedly poor feedback by members. Further, you agree that all terminations, limitations of access and suspensions for cause shall be made in “Plansify”’s sole discretion and that “Plansify” shall not be liable to you or any third party for any termination of your account, or access to the “Plansify” services.

If “Plansify” terminates your membership because you have breached Terms of Service, you will not be entitled to any payment of any un-remitted earnings. Even after this Terms of Service is terminated, certain provisions will remain in effect.

Termination of your “Plansify” account includes any or all of the following: (a) removal of access to all or part of the “Plansify” website and services, (b) deletion of your password and all related information, site-based communications, session questions and answers, feedback provided about members or travel advisors, and other content associated with or inside your account (or any part thereof), and (c) barring of further use of all or part of the “Plansify” services.

Non-Commercial Use by Members

The “Plansify” site is for the personal use of individual members and travel advisors only and may not be used in connection with any commercial endeavors. Organizations, companies, and/or businesses may not become travel advisors on this site and shall not use the “Plansify” service or site for any purpose.

These terms and conditions are subject to change.